Choosing a nanny is an important decision, and we want you to feel confident every step of the way. Below are answers to some of the questions families ask most often about our nanny services.
If you don’t see your question, our team is always happy to help.
- Full-Time Nanny Services
- Part-Time Nanny Services
- Infant Care
- Toddler Care
- School-Age Care
- Overnight Care
- Mother’s Helper Services
- Temporary & Backup Care
- Date Night & Special Event Care
Getting started is simple. Contact our office to schedule a family consultation. We’ll take the time to learn about your childcare needs, preferred schedule, household routine, and what you’re looking for in a nanny.
From there, we’ll guide you through our Family Matching Process and work to identify a nanny who is a good fit for your family.
Every family is different, so we take a personalized approach to matching. We consider your children’s ages, daily routines, family schedule, childcare needs, parenting preferences, personality and compatibility, transportation needs, and any special requests.
Our goal is to identify a nanny whose experience, availability, and approach align well with your family’s needs and preferences.
Every nanny must complete our hiring and screening process before being considered for placement with a family.
Our screening process includes:
- Personal interview
- Professional reference verification
- Employment verification
- Pennsylvania State Police Criminal History Check (PATCH)
- Pennsylvania Child Abuse History Clearance
- FBI fingerprint-based criminal background check, when required
- Driver’s license verification when transportation is required
- CPR and First Aid verification, when applicable
- Review of professional childcare experience
Yes. Whenever possible, families have the opportunity to meet or speak with their nanny before services begin.
This gives your family an opportunity to become acquainted with the nanny, ask questions, and determine whether the match feels right before care begins.
If concerns arise or the nanny does not feel like the right fit for your family, please contact our office promptly. We’ll listen to your concerns, discuss the situation with you, and work to determine the most appropriate solution.
Our goal is to ensure your family feels comfortable and confident with the care you receive.
Our nannies provide care for children of various ages, including:
- Newborns
- Infants
- Toddlers
- Preschoolers
- School-age children
During your family consultation, we’ll discuss your child’s age, routine, developmental needs, and care expectations so we can identify a nanny with appropriate experience.
Yes. We offer flexible nanny services designed to accommodate a variety of family schedules, including:
- Full-time care
- Part-time care
- Temporary care
- Overnight care
- Backup care
- Date night and special event care
Service availability depends on your family’s scheduling needs and current nanny availability.
Transportation may be available depending on your family’s needs and the nanny’s qualifications.
Please discuss any transportation needs during your family consultation, including school drop-offs and pick-ups, activities, appointments, or other transportation needs. This will help us identify a nanny who is a good match for your family’s requirements.
Our nannies may assist with light household tasks directly related to the children, such as:
- Preparing children’s meals
- Washing children’s dishes
- Children’s laundry
- Tidying play areas
- Organizing children’s bedrooms
- Cleaning up after activities
General housekeeping is not included unless specifically arranged as part of your service.
The timeline depends on your family’s childcare needs, requested schedule, nanny availability, and the matching process.
We work to begin services as efficiently as possible while taking the time necessary to identify an appropriate nanny for your family.
Our regular office hours are Monday through Friday, 9:00 AM–3:00 PM.
Our team is available during office hours to answer questions, coordinate services, and support our families and nannies.
At Five Star Companion Care, we understand that choosing someone to care for your children requires trust.
As an established Pennsylvania-licensed home care agency, we bring years of experience in caregiver screening, professional standards, and coordinating dependable care to our nanny services.
We provide professional nanny services through carefully screened nannies, personalized family matching, and ongoing office support.
Our goal is to provide dependable childcare while building relationships based on trust, communication, compassion, and exceptional service.
Still Have Questions?
We’re here to help.
If you don’t see your question above, our experienced team would be happy to discuss your family’s childcare needs and explain how our nanny services work.
Let’s find the right nanny for your family.